Chat with us, powered by LiveChat
Call Us At : 800-601-8201

Many people have questions about the document destruction process. The list below has answers to the questions we’re most often asked by potential customers. If you don’t see the answer to your questions here, please call us at 800-601-8201 or use the contact form to the right.

Frequently Asked Questions

FAQ Go To Top

Why Shred?

Businesses now have a legal and ethical responsibility to keep sensitive customer and employee information from falling into the wrong hands. You can no longer dispose of confidential documents in the regular trash containers on the street. Proper disposal of personal and confidential documents in a timely fashion will limit your liability in litigation and will keep your proprietary information out of competitor’s hands.

What Should I Shred?

We encourage you to shred all paper leaving your business. It is the most certain way to protect your organization from identity theft and corporate espionage. It also drastically improves your ability to comply with the numerous laws and regulations covering information security. While certainly not all-inclusive, the following list includes several types of information that should be shredded:

• Banking information
• Social Security numbers
• Checks
• Credit card receipts
• Customer names & addresses
• Obsolete contracts
• Internal correspondence
• Proposals
• Proprietary information
• Loan information
• Payroll information
• Visitor logs
• Supplier information
• Medical records
• Insurance information
• Employee data
• Sales information
• Tax records
• Invoices
• Investment records

We Recycle Our Paper Now. Why Use a Shredding Service?

Recycling companies are not equipped to provide security. From a risk management perspective, once your confidential material leaves your possession, it is open to anyone to use and abuse. The best acceptable way of discarding your confidential paperwork is using a method that ensures complete destruction.

We Have a Shredder in Our Office. Do We Need You?

Of course you can always do your own shredding, but it is not nearly as secure or economical, especially if other employees are involved. It might take you days to shred what we can shred in minutes. When you consider the noise, the dust, the shredder overheating and jamming, we can save you time and money.

What Type of Container Can We Use?

We will supply containers for you free of charge. We can provide a cabinet type container or a tote. Our cabinets have a 65 – 85 pound capacity and are the size of a 2 drawer file cabinet. A tote is a 96 gallon capacity receptacle that holds 250 – 300 pounds. Both containers lock and you will have the key.

Locked Cabinet
Capacity: Approx. 65-85 lbs. of paper
Dimensions: 20'"W x 20"D x 40'"H
Locking door, convenient front-loading drop-slot, flat surface - available for your use

96-Gallon Locking Bin
Capacity: 250-300+ lbs. Approx. 10 cases of paper
Dimensions: 30.5′”W x 36.5′”D x 43′”H
Internal locking mechanism for increased security Top-loading

How Do I Estimate How Much Weight I Have?

Standard Banker's Box
Capacity: Approx. 30+ lbs. of paper
Dimensions: 12.5'"W x 15.5'"D x 10.5'"H

Large File Box
Capacity: Approx. 50+ lbs. of paper
Dimensions: 15'"W x 24'"D x 10.5'"H

Can I Pick My Own Schedule?

Unfortunately, no. We follow routes to be the most economical for us and you. We schedule jobs for certain days in certain cities according to our routes.

How Safe and Reliable Is Your Service?

We provide the highest level of security. The secure cabinets and bins that we provide remain locked until our NAID Certified associates arrive to shred your material. We are a certified member of NAID (  All of our associates undergo a strict background check and we perform random testing of all personnel. Our security technicians wear company uniforms and always display a picture ID.

How Much Do You Charge?

It’s best to contact us to schedule a time so we can do an assessment. From the assessment we will be able to provide you with a quote.

I Have a Lot of Paper To Shred. Can You Handle That?

We can handle one-time purges in the same manner as a scheduled pick up. Just contact us with an estimate or we can have one of our staff come out and evaluate your volume and cost.

Do You Do Background Checks on Your Employees?

We have the most stringent hiring policy in the industry, seeking and employing individuals with the highest level of integrity and competency among our operations, security technicians, and customer service employees. We require our employees to participate in drug testing upon hire and to submit to random drug testing during the term of their employment. Also, we do extensive background checks on every employee. All employees are bonded, uniformed, and wear identification badges.

What Happens To Our Paper After You Shred It?

To help protect the environment all shredded material is baled and recycled. We then ship to paper mills where the material is re-pulped and processed into tissue paper.

Are Three Ring Binders Acceptable?

The binders can harm our shredding equipment and we ask that you do your best to keep them out of the shredding containers.

Do I Need to Remove Staples and Paper Clips?

No; you may include any color or type of paper as well as paper clips, staples, rubber bands, labels and file tabs. Our machines will process all fasteners so there is no need to remove them.

What If My Container Fills Before My Next Pickup?

No problem, just contact us and we can arrange a pick up. We can also provide additional containers or adjust your schedule based on your volume.

How Often Will You Empty My Container?

As often as you need it. Some offices need service weekly, some monthly. Some offices only require once-a-year service. On-Site Information Destruction Inc. will customize a schedule to fit your needs.

What Is The Cost For Your Containers?

There is no charge for our containers to our regular customers. We ask that if we provide a container at your location that you shred at least quarterly.

How Do I Know My Documents Have Been Destroyed?

Our trucks are equipped with state-of-the-art monitors that let you view the entire shredding process. We also issue a Certificate of Destruction once your records have been destroyed. The form will include method of destruction, dates covered, our statement that records were destroyed as part of the normal course of business and signatures and names of individuals supervising and witnessing the destruction.